PRIVACY POLICY

Last updated: December 30, 2023

SMS-related and email-related policies herein effective: when giving BetterCare Booking your phone number or email. Account information policies herein effective: upon purchase of any membership with BetterCare Booking, LLC, and providing phone or email information to BetterCare Booking, LLC.

At BetterCare Booking, LLC ("we," "our," or "us"), we are committed to protecting the privacy and security of our Clients' personal information. This privacy policy outlines how we collect, use, and share data related to SMS messaging in compliance with applicable laws in the United States. This policy also outlines how we utilize the collected data in your account information to support you during your use of our business services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1.Data We Collect for SMS Messaging and account management:
During the onboarding process and to support our Clients' use of BetterCare Booking, we collect the following data:

a. Mobile Phone Number: We capture our Clients' mobile phone numbers to enable SMS messaging and to communicate important updates, support information, and account-related notifications.

b. Account Information: We collect account information during the onboarding process to create and manage Client accounts effectively. This may include personal identifiers, contact information, and other necessary details.

c. Consent: By providing their mobile phone number and account information during onboarding, our Clients expressly consent to receive SMS messages from BetterCare Booking, LLC for the purpose of supporting them during their use of our services.

2.Use of Collected Data:
We use the captured phone numbers, account information, and consent data for the following purposes:

a. SMS Messaging: We send SMS messages to our Clients to provide support, assistance, important updates, and notifications related to their use of BetterCare Booking, LLC services.

b. Support and Issue Resolution: Our team uses Client phone numbers, data, and account information to answer support questions and help resolve issues with Client accounts effectively.

3.Data Sharing:
We are committed to maintaining the confidentiality of our Clients' information. The data collected for SMS messaging is shared as follows:

a. Internal Access: Client phone numbers, data, and account information are accessible only to authorized employees of BetterCare Booking, LLC who require access for the purpose of providing support and assistance.

b. Limited Sharing with Caregivers: Limited Client account information is shared with Caregivers and only as necessary for them to fulfill their duties.

c. No Third-Party Sharing: We do not share Client SMS data with any external third parties, except as mentioned in points 3a and 3b above.

4.Data Security:
We take reasonable measures to protect the confidentiality and security of our Clients' data. This includes the implementation of industry-standard security protocols

5.Consent Withdrawal:
Clients have the right to withdraw their consent for SMS messaging at any time. To do so, Clients can contact our support team or follow the instructions provided in the SMS messages.

6.Retention:
We retain Client SMS data and account information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable laws.

7.Updates to Privacy Policy:
This privacy policy may be updated from time to time to reflect changes in our practices or applicable laws. Clients will be notified of any significant changes in our privacy practices.

If you have any questions or concerns about this privacy policy or our data handling practices, please contact us at 615-800-7415 or bettercarebooking.com/contact.

By using our services and providing your mobile phone number or email, and and account information, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and sharing of your data as described herein.

By submitting any online form you understand all rules apply, where applicable, to the use of your email address. You also understand that by providing your email or phone number BetterCare Booking, LLC may send you promotional materials and special offers.